Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to remember that the house always has an edge, and you should only gamble with money you can afford to lose.
At exscite.org.nz, we're committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Age Verification
Online gaming in New Zealand is only available to players aged 18 years and over. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gaming activities.
LeoVegas and all licensed operators are required to verify your age and identity before allowing access to gaming services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Spending more time and money on gaming than intended
- Chasing losses by gambling more to recover lost money
- Hiding gambling activities or lying about the amount you've gambled
- Gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Neglecting family, work, or personal responsibilities due to gaming
- Feeling anxious, irritable, or depressed when unable to gamble
- Unsuccessful attempts to reduce or stop gambling
- Experiencing financial difficulties as a result of gambling
- Jeopardising relationships, education, or career opportunities
Self-Help Tools & Safer Gaming Features
Most licensed operators, including LeoVegas, offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're willing to lose over a set period
- Session Limits: Set a time limit for your gaming sessions
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming for a period of time
- Account Closure: Close your account if you wish to stop gaming entirely
We encourage you to make full use of these tools to keep your gaming safe and enjoyable.
Support & Help Services
If you're concerned about your gambling or would like to speak to someone, support is available. The following organisations provide free, confidential help and advice:
New Zealand
- Gambling Helpline (Aotearoa New Zealand)
Free call: 0800 654 655
Website: www.gamblinghelpline.co.nz
Available 24/7 for confidential support and counselling - Problem Gambling Foundation
Phone: 09 3599 519
Website: www.problemgambling.nz
Support services and resources for people affected by problem gambling
International Support Services
- GamCare (UK)
Website: www.gamcare.org.uk
Confidential advice and support for problem gamblers - GamStop (UK)
Website: www.gamstop.co.uk
Free, confidential national self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Professional counselling and support services - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based research and resources - National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Helpline and treatment referral services
Get Help Today
If you or someone you know is struggling with problem gambling, please reach out for help. Support is confidential, free, and available 24/7. There is no shame in asking for assistance — problem gambling is treatable, and recovery is possible.
Call the Gambling Helpline (Aotearoa New Zealand) on 0800 654 655 or visit www.gamblinghelpline.co.nz
Remember: gambling should always be fun. If it's causing you distress or financial hardship, it's time to seek support.